Question 1

What areas do you service?

Accepted Answer

We proudly serve Residential and Commercial clients across New Jersey and New York.Including Staten Island, New  YorkManhattan, New  YorkBrooklyn, New  YorkHudson County, New JerseyUnion County, New JerseyMiddlesex County, New JerseyMonmouth County, New JerseyEatontown, New Jersey
And surrounding communities.

Question 2

Are your cleaners insured and vetted?

Accepted Answer

Absolutely. Every team member undergoes a background check and professional training, and our services are fully insured, so you can have complete peace of mind while we clean.

Question 3

Do you bring your own cleaning supplies and equipment?

Accepted Answer

Yes, our team arrives fully equipped with all cleaning supplies and tools. Have a specific product or request in mind? Let us know, and we'll gladly tailor our service to your needs.

Question 4

What if I need to reschedule?

Accepted Answer

We know plans can change! Just reach out to us at least 24 hours prior to your scheduled appointment, and we will gladly help you find a more convenient time.

Question 5

What is included in a Deep Cleaning?

Accepted Answer

All RoomsHigh DustingDust fans that can be reached with a 3-step ladderDust light fixtures (chandeliers excluded)Clean inside windowsClean window sillsDust all accessible furnitureClean all glassClean & disinfect light switchesClean baseboardsRemove any trash in cans and replace with linersVacuum floorsMop all hard surface floorsKitchenHigh DustingClean fans that can be reached on a 3-step ladderDust light fixtures (chandeliers excluded)Clean inside windowsClean window sillsClean all glassLoad dishwasher if applicableClean backsplashClean & disinfect microwave inside, outside & underneathClean countersClean stove hood (exterior only)Clean stove topClean stove gratesClean broiling drawerPolish all stainless steelClean & disinfect light switchesClean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…)Clean and polish sinkClean baseboardsRemove any trash/recycling in cans and replace with linersVacuum floorsMop all hard surface floorsBathroomsHigh DustingClean vents/exhaust fansDust light fixtures (chandeliers excluded)Clean inside windowsClean window sillsClean all glassClean vanity mirrorClean & disinfect toilet (make sure to reach behind)Clean and scrub shower headClean and scrub shower shower head hoseClean and scrub soap holderClean & scrub shower walls Clean & scrub & showers doorsClean & disinfect bathtubClean & disinfect sinksClean & disinfect light switchesClean baseboardsRemove any trash in cans and replace with linersVacuum floorsMop all hard surface floorsAdditional Add-On ItemsInside OvenInside RefrigeratorCabinet FrontsCabinet TopsFinished BasementsGaragesPets

Question 6

What is included in a Move-in/Move-out Cleaning?

Accepted Answer

All RoomsHigh DustingDust fans that can be reached on a three-step ladderDust light fixtures (chandeliers excluded)Clean inside windows (we do not flip in windows)Clean window sillsClean inside closetsClean all shelvingClean & disinfect light switchesClean baseboardsVacuum floorsMop all hard surface floorsKitchenHigh DustingClean fans that can be reached on a three-step ladderDust light fixtures (chandeliers excluded)Clean inside windows (we do not flip in windows)Clean window sillsClean all glassWipe cabinet fronts (If they need to be deep cleaned, please call the office)Clean inside cabinetsClean inside all drawersClean backsplashClean & disinfect microwave inside, outside & underneathClean countersClean stove hood (exterior only)Clean stove topClean stove gratesClean broiling drawerPolish all stainless steelClean & disinfect light switchesClean appliance exteriors (refrigerator, stove, dishwasher, etc…)Clean and polish sinkClean baseboardsVacuum floorsMop all hard surface floorsBathroomsHigh DustingClean vents/exhaust fansDust light fixtures (chandeliers excluded)Clean inside windows (we do not flip in windows)Clean window sillsClean all glassClean vanity mirrorClean inside vanityClean inside cabinetsClean inside drawersClean & disinfect toilet (make sure to reach behind)Clean and scrub shower headClean and scrub shower shower head hoseClean and scrub soap holderClean, & scrub shower wallsClean, & scrub showers doorsClean & disinfect bathtubClean & disinfect sinksClean & disinfect light switchesClean baseboardsVacuum floorsMop all hard surface floorsAdditional Add-On ItemsInside OvenInside RefrigeratorCabinet FrontsCabinet TopsFinished BasementsGaragesPetsWalls

Question 7

What is considered an Extra?

Accepted Answer

Inside OvenInside RefrigeratorCabinet FrontsCabinet TopsFinished BasementsGaragesPetsWallsAnything outside the standard scope of work

Question 8

What is the 2-hour window?

Accepted Answer

We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.

Question 9

Can I trust Arellano Cleaning's professional?

Accepted Answer

Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.

Question 10

Breakage

Accepted Answer

Arellano Services cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Arellano Services will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

Question 11

Is my billing information safe?

Accepted Answer

Yes! We have 3 layers of protection in place to ensure your information is not compromised. First, our booking page is protected by extended SSL certification. Second, our booking form has its own layer of 256-bit security.Third, credit card transactions are processed by Stripe and are layered in their own 256-bit security protocol. We never store your credit card information (only a token that allows us to charge the card). We promise your information is safe and secure.

Question 12

Does your staff undergo background checks?

Accepted Answer

Absolutely! We run a strict nationwide background check on all applicants as the last step in our pre-screening process.

Question 13

What is your cancellation policy?

Accepted Answer

If you cancel on the day of the cleaning, an additional 50% fee will be charged, totalling 75% of the scheduled cleaning cost.

Question 14

What is your rescheduling policy?

Accepted Answer

To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.

Question 15

Do you clean with other contractors in the home?

Accepted Answer

No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.

A Healthier, Fresher Home Starts Here

A FRESH START FOR YOUR NEW SPACE

Benefits of Move-In / Move-Out Cleaning

Secure Your Deposit:

A Truly Fresh Start:

Focus on the Move:

FOR BUSINESSES THAT DEMAND More Than the Basics

What's Included in Our OUR MOVE-IN/MOVE-OUT CLEANING Service?

Kitchen

Bathroom

Living Room

Bedrooms

Common Areas

Need a Little Extra?

How It Work?

Request Your Quote

We Clean

Enjoy a Fresher Home

Get in touch with us.

FAQ