Question 1

Can I trust Spotless Cleaning's professional?

Accepted Answer

Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.

Question 2

Breakage

Accepted Answer

Spotless Cleaning cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Spotless Cleaning will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.

Question 3

Is my billing information safe?

Accepted Answer

Yes! We have 3 layers of protection in place to ensure your information is not compromised.  First, our booking page is protected by extended SSL certification. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered in their own 256 bit security protocol. We never store your credit card information (only a token that allows us to charge the card). We promise your information is safe and secure.

Question 4

Does your staff undergo background checks?

Accepted Answer

Absolutely! We run a strict nationwide background check on all applicants as the last step in our pre-screening process.

HOW CAN WE HELP YOU?

Spotless Cleaning Service

Help and FAQ

Are you in my area?

What is included in a deep cleaning?

What is included in a move in move out cleaning ?

What is considered an extra?

Do you bring your own supplies, products and equipment?"

What is the 2-hour window?

GETTING STARTED

SAFETY AND TRUST

Can I trust Spotless Cleaning's professional?

Breakage

Is my billing information safe?

Does your staff undergo background checks?

POLICIES AND PRICING

What forms of payment do you take ?

What is the price?

Do you require a deposit?

How will I pay my balance?

What is your refund policy?

What is your cancellation policy?

What is your rescheduling policy?

Do you clean with other contractors in the home ?

What is required of me in order to have a clean performed?

Quality Control

What don't you clean / do ?